NCeption Studio
Refund and Cancellation Policy
Last updated: October 27, 2026 · Version 1.0
Subscriptions and cancellation
Monthly and yearly plans renew automatically until cancelled. You may cancel at any time through the available Chargebee customer portal or contact contact@nceptionsolutions.com for assistance. Cancellation is intended to take effect at the end of your paid period, with access continuing until then. Review the date confirmed by Chargebee. Your account and saved drafts are not automatically deleted.
The free trial
The seven-day trial requires no card and has no trial charge. Five applied voice edits are included. Editing locks at the end of seven days or after the five edits are used. A paid subscription requires a separate checkout; the trial does not automatically become a paid subscription.
Monthly and yearly refunds
Unused time in a monthly subscription is not eligible for a partial refund, except where required by law. For a yearly plan, you may request a refund within seven days of purchase if that plan has not been used to publish a site. Email contact@nceptionsolutions.com with your account email and purchase details; do not include full card information. We review eligibility before arranging a refund. This policy does not provide an automatic app refund or promise a bank-processing time.
Managed services
Managed onboarding, maintenance and other agreed managed services are non-refundable once work has started, except where law requires otherwise. We will review the agreed scope and work performed when considering a request. Hosted-service availability and cancellation require separate agreed hosting terms.
Failed payments
Chargebee may retry failed payments under the configured collection process. Update your card through its customer portal or contact us for assistance. A failed payment alone does not lock editing; editing locks when Chargebee confirms a cancelled or paused subscription after the applicable process. Saved drafts remain. Exact retry/grace settings must be confirmed before paid checkout opens.
Rights and assistance
These rules do not limit mandatory refund or consumer rights. Third-party domain purchases and hosting services may have separate terms and are not automatically refunded under this Studio subscription policy. Questions, cancellation or refund requests: contact@nceptionsolutions.com. Operator: Lebbaeus Davidson DBA NCeption Solutions, 201 W Russ Ave, Mishawaka, IN 46545, USA.
Contact: contact@nceptionsolutions.com