Privacy Policy

Who is responsible

Lebbaeus Davidson DBA NCeption Solutions, a sole proprietor, operates NCeption Studio at studio.nceptionsolutions.com. Address: 201 W Russ Ave, Mishawaka, IN 46545, USA. For privacy questions or requests, email contact@nceptionsolutions.com.

Information you provide

• Account email, name and authentication details; optional company name and phone number in your profile. Authentication handles passwords; Studio profile records do not store plaintext passwords.
• Website names, business descriptions, audience, page content, links, styles, uploaded images, generated images and other project information.
• Support and design requests, saved versions, applied edit summaries, undo history and project activity.
• The policy version and server-recorded date/time of your Terms and Privacy agreement.
• If using available domain workflows, domain searches and registrant/contact/order information. Live domain registration remains unavailable.

Voice and AI

With microphone permission, live audio is sent through Lovable AI to OpenAI for voice processing. Studio does not record or save audio files. Conversation captions, transcripts and context are held in browser/server memory during a session, not in a complete durable transcript table. Answers you save, applied edits, summaries and previous-site snapshots remain in project records and history.

Website text and image generation sends relevant prompts and site/business details through Lovable's AI gateway to OpenAI. We have not verified the AI providers' audio, transcript, prompt or diagnostic-log retention, training-use settings or deletion practices. Not storing audio in Studio does not mean its processors retain nothing. Avoid including sensitive information you do not want processed.

How we use information

We use information to authenticate accounts, create and edit websites, save and preview work, enforce trial and plan limits, reconcile verified subscriptions, provide support, send service emails and investigate technical or security issues. Applied voice edits and AI usage may count toward allowances. First-party records include AI usage, voice-ticket timestamps, upgrade prompts and clicks, checkout starts, project activity and diagnostic events.

Payments and service providers

• Lovable Cloud provides app hosting/runtime, authentication, database and private file storage. The underlying infrastructure entities, storage regions and backup/log retention need further verification.
• Lovable AI and OpenAI process text, image and live voice requests.
• Chargebee manages subscriptions, billing portal and hosted checkout; Stripe processes payments as Chargebee's gateway. Studio stores identifiers, plan/status/periods and billing-event summaries, not full card numbers. Existing legacy Stripe subscription records are retained.
• Lovable's managed email service processes account and transactional emails. Its underlying mail carrier and retention are not yet confirmed. Approved sender: notify.nceptionsolutions.com.
• Approved sandbox WordPress publication transfers site content and images to WordPress on WP Engine. Production managed/customer-hosted deployment remains separately gated.
• Google processes Google sign-in when selected and serves the site's web fonts. Optional Bluehost referral visits go through its affiliate intermediary. Available domain checks can send domain names to Cloudflare DNS; OpenSRS is the registrar integration, with live registration disabled.

Storage and retention

Accounts and saved drafts are not automatically deleted when a trial expires or a subscription is cancelled. Most app records, history and uploaded files currently have no fixed automatic deletion schedule. A project deletion does not necessarily remove every stored file, billing record, activity record, backup or provider copy. Voice authorization tickets expire for use after five minutes; that does not delete their rows.

Publication PDF mockups are stored privately. Download links expire after seven days. The app is configured to clean up mockup files/records after thirty days when cleanup runs; this is not a promise that email copies or provider backups are deleted. PDFs may be emailed to your account address and contact@nceptionsolutions.com. A signed-link expiry limits access; it does not itself delete a file.

We have not verified retention periods for all provider logs, email records, payment records and backups. Contact us about retention or deletion of specific information; we will explain applicable requirements and practical limits.

Cookies and browser storage

Sign-in uses persistent browser session storage, including local storage. Intended post-sign-in navigation is temporarily stored in session storage. A sidebar preference component can set a seven-day cookie where used. Google sign-in, external links and hosted billing may use their own cookies under their providers' policies. GA4 is not configured in Studio's current implementation; this is not a guarantee that hosting or service providers collect no visit or diagnostic information. No new analytics or marketing tracker is added by these policies.

Access and security

The app uses account authentication, owner-scoped database rules and private file access. Authorized administrators can access information permitted by their role; approved server operations have broader access. These controls reduce risks but no service can guarantee absolute security. Protect your credentials and use appropriate care when uploading or sharing content. We do not claim a security certification or complete protection against every incident.

Your requests

Email contact@nceptionsolutions.com to request access, correction, deletion or export of your information. Tell us what you need without sending passwords or payment-card details. We may need to verify your identity. Profile fields can be corrected in account settings; project/site export and deletion are not a complete self-service personal-data or account-deletion process. We will review requests and explain any legal, technical or provider-retention limits, including rights and deadlines applicable to your location.

Children and international processing

Studio is for users aged eighteen and over. Do not create an account if under eighteen. Contact us if you believe a child has supplied information so we can review removal.

Providers may process information outside your state or country. Exact processing countries, contractual safeguards and transfer mechanisms have not all been verified; contact us for available details. We do not claim compliance with every jurisdiction solely because the app is available there.

Policy changes

We will update the version and Last updated date when this policy changes. Material changes will be communicated through the app or account email where appropriate. Contact contact@nceptionsolutions.com with questions.