All draft policies

DRAFT — REQUIRES LEGAL REVIEW

Hosting Service Terms

Prepared October 20, 2026. Not an approved commercial agreement or a claim of legal compliance.

Current availability

Hosting selection stores a preference; it does not provision an install, attach a domain or issue SSL. Free users cannot save WordPress hosting selections. Starter and Business use customer hosting; Bluehost/existing WordPress are provider-billed choices, not an added NCeption hosting charge. The connected WordPress publishing account is restricted to the dedicated sandbox; arbitrary customer installations are unavailable. Owned image transfer is supported, but full theme/navigation/front-page deployment is not established. Live-page updates are not supported.

Review-only Managed pilot

[PROPOSED L11 — NOT ACTIVE: Managed includes one hosted site; extras are separately priced add-ons. Separate installs in a new customer-only account, 3–5 pilot customers, manual owner approval for each install/release, no commerce/forms/custom plugins, customer-controlled DNS. WP Engine must first confirm resale permission and acceptable-use terms in writing. Production remains disabled.]

Operations and departure

[REVIEW L11: agree maintenance, backups/restores, support response, incidents, uptime, export and exit terms before offering hosting. Proposed period-end/seven-day grace/offline/60-day retention and owner/legal deletion approval are not current automation. No uptime, complete backup or restore guarantee is assumed.]